Refunds
1. Refund times
Refunds are made after the customer’s request has been reviewed and approved, on average within 5–10 working days.
The company may extend this period because of banks’ internal procedures.
The customer is notified by email, at the address they provided, when the refund starts and when it is completed.
2. The money has not reached your bank account — what to do
If the refund takes longer than the maximum of 10 working days, the customer should contact the company so we can check it.
Contact details:
- Email: info@miniaguri.ge
- Phone: +995 571 00 00 29
Please provide:
- the order number;
- details of the refund request;
- if needed, a bank statement showing that the payment has not arrived.
The company will look into the matter and take all the necessary steps as part of its investigation and technical procedures.